Services to do with council tax updates, claiming benefits and anything to do with residents need to be automated. Residents usually get delayed responses as everything is done manually and most times responses take longer than usual. Residents end up going into Access Croydon or calling the council to find out whether the updates have been recorded or certain issues have been logged. Automation will make everything run smoother and at the end, it will result in happier residents and less call traffic as well as less visits to Access Croydon for minor issues. Many residents are frustrated at the fact that they do something online and do not receive a follow up or the change is not done in 7 days, please sort it out.
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