Digital council

See and reply to what others have been saying below, or start a new conversation about digital council.

Recent

procurement

Hi, I run a business of 6 staff in Croydon but I am actually afraid to say who I am here for fear of being penalised. However, I went to an event last night about the Council buying from local businesses. I have been to a few of these now over the years and have […]

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payment

We are put off working the Council by the time it takes to get invoices paid. Fellow business owners have stated a year in some cases – is that even legal? I think you need to go out and do some active consultation on this and with community groups and hear first hand their experiences […]

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Online voting

If possible, perhaps Croydon council should consider the use of online voting so that it will be quicker to do. I’am not sure about the security of this though but just an idea.

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support for digital businesses

I find that the Council does very little to support local businesses. I ran a social media consultancy and offered to do workshops to skill up local people in digital skills and it was like pulling teeth. On top of that they expect businesses to deliver workshops for free, not valuing professional skills/expertise/time.

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Responding to emails

It would be nice to get a response from the emails we send to staff within the corporate divisions of Croydon Council. We never do which isn’t a good start for a digitally focused Council. Besides, it’s just bad manners.

1 comment

Diversity and opportunity

My biggest problem with this is the HUGE amount of money being spent on building a digital team at the council, largely full of mates of mates, which from the very beginning smacks of the usual public sector traits of navel gazing, nepotism and one giant echo chamber – would love to know what the […]

1 comment

Waste and recycling collection

You need to create a way of gathering information on problems and successes of waste and recycling collection services to solve local problems, educate, enforce, and improve customer satisfaction and efficiency. I have personally experienced many times where my recycling was not collected and it so frustrating! When I call the council, I’am told to […]

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More online support

Being able to go to a place where we can get online support will be very nice. I sometimes struggle with using the councils services as I’am not as young as I used to be. It would be good to interact with other people too. It is good to be digital but please do not […]

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StreetPin response to Digital council

Response from StreetPin – a community-focused startup, looking to set up full-time business in Sussex Innovation Centre: Our network of local organisational Pinboards (mini websites) provides the perfect platform for individually themed communities to thrive. This infrastructure also enables the council to digitally, instantly connect with citizens dependant on theme and/or location. The council can […]

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Make full use of your LLPG and LSG

I am responding as a Croydon resident and an employee of GeoPlace in support of your plan to create a digital strategy and to highlight how your existing location data capability can become a transformative force for Croydon. Success for your digital strategy is about more than delivering the same processes in a new way. […]

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Agility and Agile are not the same

Do not rush to adopt and embrace all of the rituals and working practices of an agile methodology such as SCRUM. Instead embrace a culture of agility and acceptable risk taking, find out enough to move forward, write down what needs to be written down, review and learn regularly, just without requiring slavish adherence to […]

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Filtering is important

I used to receive text messages but am currently receiving emails to advise me that my council tax installment is due. I usually receive these messages after I have paid my bill and find them very irritating. it would be far better to send messages to customers who have missed their payment rather than send […]

1 comment

Accessibility

I would welcome digital services which have greater accessibility i.e. video, audible, easy to follow. I work within the Sensory Impairment Team with many residents who have difficulty accessing technological services and I also worry some residents will be left behind and further isolated. Please ensure any services developed also include “reasonable adjustments” as over […]

1 comment