Digital services

See and reply to what others have been saying below, or start a new conversation about digital services.

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Digital Business Academy

The Digital Business Academy is a free online platform for people in the UK looking to gain the skills needed to start, join or grow a technology/digital company. It is fully government-funded and free for anybody to learn on, with 85 courses created alongside Cambridge University and UCL. Signposting our free resource on your digital […]

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Query responses

Use technology to improve the time it takes to respond to queries. If you want more people to want to live or/and work in Croydon. Make sure those who are living and/or working there are happy with your services. Being able to submit applications for housing benefits, with us receiving acknowledgements and actual responses would […]

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Planning Permission Portal

I have noticed there are so many flats being built and tall buildings built around us and they are built at an exponential rate. I had provided my feedback on the online portal but did not receive any feedback or response. This has made me feel invisible. It is good practice for an acknowledgement to […]

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Bin services

The use of technology to make the bin services better would be a great help. Bins are not always collected on time and it makes the area smell really bad as well as making it an open invitation to vermin. Contacting the council to report bins has proven to be useless and I do not […]

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Automation of council services

Services to do with council tax updates, claiming benefits and anything to do with residents need to be automated. Residents usually get delayed responses as everything is done manually and most times responses take longer than usual. Residents end up going into Access Croydon or calling the council to find out whether the updates have […]

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Online services

Better explanations of the next steps after submitting a request. Requests most times have to be followed up manually by phone or coming into Access Croydon which is time consuming. It causes and increase in demand for us working here. Improve the online services responses so that Croydons residents are happier with the councils digital […]

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parking is a mess

Struggle to find the right option online for appealing parking fine. There is long time for the service to respond two to three weeks. You get immediate acknowledgement but not a resolution.

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Waste and recycling collection

You need to create a way of gathering information on problems and successes of waste and recycling collection services to solve local problems, educate, enforce, and improve customer satisfaction and efficiency. I have personally experienced many times where my recycling was not collected and it so frustrating! When I call the council, I’am told to […]

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More online support

Being able to go to a place where we can get online support will be very nice. I sometimes struggle with using the councils services as I’am not as young as I used to be. It would be good to interact with other people too. It is good to be digital but please do not […]

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Customer Service

You need to improve your customer service so that people can actually enjoy living in Croydon! Train your staff to be helpful and friendly and get their work done properly. Better customer service on the phone and in person would really make ones day better!

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Online assistance

The use of online chat would be handy when one faces issues whilst using the councils services. This will save us all time on having to call the council for help when we get stuck. An interactive help desk functionality would make life easier for us all!

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