Filtering is important

I used to receive text messages but am currently receiving emails to advise me that my council tax installment is due. I usually receive these messages after I have paid my bill and find them very irritating. it would be far better to send messages to customers who have missed their payment rather than send blanket emails/texts. I notice that in both types of messages you do not provide the option for the customer to unsubscribe or block this service which I think is illegal.

1 thought on “Filtering is important

  1. Thanks for this comment. We will add it to the list, definitely sounds like some room for improvement there.

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