Theme 3: Digital borough

“We need to be bold and to think big. This involves being willing to try new ways of doing things. I see London’s future as a global ‘test- bed city’ for civic innovation, where the best ideas are developed, amplified and scaled.”

Mayor of London, Sadiq Khan,

Smarter London Together plan, July 2018

We will maximise opportunities for digital design, data and technology to enhance growth, quality of life, sustainability and individual opportunity in Croydon.

Our desired outcomes:

  • Croydon has a thriving digital business sector and community, with a mixed ecosystem of startups, small to medium sized enterprises and large technology companies moving to and growing in the borough
  • Croydon has outstanding digital infrastructure, including ultrafast internet and mobile network connectivity, able to support the ambitions of our residents, businesses, community and voluntary sector, and public services
  • Croydon has a digitally-confident population, able to make the most of opportunities that being active on the internet brings, should they choose to do so, reducing social exclusion
  • Croydon residents have the skills to access the jobs of the future, and employers have access to a pipeline of local talent for digital, data and technology careers
  • Croydon’s tech workforce indexes higher than the national average for BAME (Black, Asian and minority ethnic) and female employees, reflecting our diverse borough
  • Croydon’s community and voluntary sector is digitally mature, able to adopt the culture, processes, business models and technologies of the internet era to fulfil their mission
  • Croydon is using a range of innovative data and technology driven solutions to create a sustainable and more efficient borough, with a growing reputation as a leading destination for innovation in Smart Cities, GovTech and UrbanTech

Where we are now                       

Croydon has a strong reputation as a fast-growing digital ecosystem, a pioneer in digital inclusion initiatives and an early adopter of innovative technology.

We’re incredibly proud of our thriving tech sector, which has grown by 41% in the past 5 years to over 2,000 businesses and nearly 8,000 jobs, and of our desirable conditions for tech startups and scale-ups including co- working spaces such as TMRW and the Sussex Innovation Centre. We owe much to Croydon Tech City, the voluntary organisation that promoted Croydon as the “Silicon Valley of South London” between 2012 and 2018, and we have recently launched Croydon Digital to continue to convene, promote and grow our tech economy.

On digital skills, in recent years we have supported digital inclusion initiatives through the Our Community fund, and partnered with Doteveryone to bring 3rd parties and the community together to change people’s lives through digital skills and access. CALAT provides adult courses in digital skills, and the council itself provides apprenticeship opportunities in digital and technology roles.

In the Smart City Programme paper to Cabinet in December 2017 we set out our ambition to become a world-class digital and smart city, with a forward plan of activities in partnership with private sector and community. Since then, we’ve made significant progress on all themes of the paper, with a wide variety of initiatives both underway and in development.

However, there is room for improvement across all these areas, and enormous potential to change perceptions of Croydon and ensure our people and businesses thrive in the internet era.

We need to do more to promote Croydon as a destination for tech businesses, and rebuild momentum and grow the ambition for tech community events. Digital skills work has tailed off and should be brought back to the fore to ensure no resident is left behind as a consequence of low digital literacy, and to ensure people of all ages have access to the jobs of the future. Our Smart Cities work is still nascent, and now needs to come together as a mainstream activity in our digital roadmap, aligned to the Smarter London Together and sub-regional plans, with a particular focus on improving broadband connectivity speeds across the borough.

Smart City initiatives completed since December 2017

  • Internet of Things (IoT) infrastructure: 4 LoRaWAN gateways now in place across the borough
  • Air Quality Monitoring around construction sites: 3 month pilot completed and we are now exploring extending the pilot to cover all 20-26 regeneration construction sites
  • Humidity and temperature monitoring on a social housing block: pilot underway on a housing unit undergoing recladding works to measure the impact of black mould, and build the business case for wider deployment
  • Broadband connectivity: full fibre rollout for social housing underway across the borough. Mobilisation is planned from June 2019 onwards and is due to take 2-5 years
  • CCTV upgrade: feasibility study completed and business case under development
  • Pothole detection: pilot completed using connected vehicles and machine learning for early detection of defects and damage on road surfaces
  • Smart parking pilot: 12 month pilot underway since April 2019 to trial a fully automated parking payment system, which uses number plate recognition cameras to detect when drivers enter and leave a car park, and bill drivers accurately
  • Sustainable mobility: installation of new electric vehicle charging points across the borough in progress, with a corporate commitment to having 400 public charging points by 2022

What we will do

To move forward in this area, we will:

  1. Take a proactive role in convening, facilitating and promoting Croydon’s digital, data and technology community under the brand Croydon Digital, further developing the brand, events programme and website to support business- to-business connections, recruitment, careers advice and skills, resources for non-digital businesses, and to encourage inward investment
  2. Form a Croydon Digital Board with representation from Croydon’s tech community and wider experts to collaboratively develop plans to grow Croydon Digital, with ambitions to establish Croydon as a leader in SmartCities, GovTech and UrbanTech and launch an annual digital festival
  3. Seek out and exploit opportunities to strengthen and expand the availability of tech co-working spaces, incubators, co- ops and accelerators in the town and other district centres
  4. Work with the education sector and other partner organisations to boost the number of people with the skills needed to contribute to our local digital economy, by improving the tech skills offer for people of all ages at existing institutions, and creating a new offer working with schools, FE and HE institutions to provide a wide range of learning opportunities for all ages, from code clubs through to university courses. Tech will form a core part of the Croydon Creative Campus
  5. Take a research-based approach to identify the skills needed by our local digital businesses and the best means of developing them, including working with local businesses to create more apprenticeships and work experience opportunities in digital careers. (Within the council, we will provide 3-5 apprenticeships and 2-3 internships in digital roles on a rolling basis, and additional digital apprenticeships through our supply chain)
  6. Deliver our already published action plan for connectivity in Croydon, working with providers of fixed, wireless and mobile solutions in a holistic manner to deliver ultrafast broadband to all homes (prioritising social housing) and businesses, public WiFi where it is needed most, and prepare Croydon for the future with 5G and small cell networks
  7. Launch a Croydon Digital Challenge, to identify and seed- fund innovative solutions to local civic problems, starting with 2 challenges in 2019/20 with a view to repeating and growing the approach if it delivers value both for the council and participants and artificial intelligence to better manage public assets and improve sustainability in public services, with the aim of converting at least 1 successful pilot into a full-scale solution each year, starting in 2019/20
  8. Continue to take forward Smart City pilots using our Internet of Things network and advances in sensor technology
  9. Take forward pilots to improve the public realm through Smart City solutions, looking at innovation such as smart pavements, smart parking, smart benches, electric vehicle charging points, digital signage and interactive experiences
  10. Optimise digital advertising across the borough to leverage council-owned street furniture for improving street safety, monitoring air quality, footfall and other non-personal data, and explore the provision of free WiFi, wayfinding and local information
  11. Actively work with property developers to encourage uptake of Smart City solutions in the built environment, and explore the potential to develop a digital and Smart City infrastructure standard for all new property development
  12. Take forward the CCTV digitisation programme to enhance safety in Croydon including implementation of on-street cameras, an enhanced control room and connectivity
  13. Undertake a review of our current digital inclusion offer to inform a new approach to providing residents with the confidence and access to use the internet, and to improve social inclusion
  14. Promote and develop our offer for the innovative use of assistive technology in enabling residents to remain healthy, safe and independent, including helping those with care needs to stay longer in their own homes
  15. Explore opportunities to support and promote the use of community-focused platforms to enhance the local economy, encourage ‘buying local’ and create social value, for example activities, business and volunteering listings, b2b collaboration apps and a local currency
  16. Deliver an ongoing portfolio of smaller Smart City, digital economy and digital skills initiatives, prioritised on our public roadmap

Indicative dates for priority deliverables

  • Rollout of fibre broadband to all social housing in the borough will begin mobilisation in November 2019, and take 2-4 years to complete. As well as providing fibre to social housing tenants this will create infrastructure to accelerate fibre rollout to other areas
  • We aim to deliver a comprehensive digital business directory and advisory content on croydon.digital, launch a challenge fund competition and hold a first meeting of the Croydon Digital Board by October 2019
  • We will complete our review of the current digital inclusion offer and form a plan to improve it by December 2019
  • We expect to have maximised the opportunity to achieve Smart City benefits from digital advertising in partnership with a leading provider within 2 years
  • We will deliver a Schools Roadshow promoting technology skills and careers across Croydon secondary schools in 2020

Check our live, continuously updated roadmap to see specific deliverables, track our progress, offer help or give your feedback to influence what we do next: croydon.digital/roadmap


It is hard to recruit good local technical people. But I believe that the transformation that Croydon is going through could generate the assets required to get there. It must start with schools preparing kids to the jobs of today and of the future. Croydon is massive and should host an International level University with degrees such as finance, marketing, and engineering of all kinds, including computer science.”

 “It would be better to have more WiFi spots to video call people so that you have a backup if you run out of data.”

“Croydon needs to plan for connected street furniture, smart parking, wireless mesh networks, the changing nature of public and private interfaces (e.g. in-car voice assistants) and what 5G will bring. […] The technologies exist for Croydon to do something ground-breaking. It’d be great to see Croydon pioneering their use”

Comments from Croydon residents and council staff as part of the online conversation and internal survey that helped shape this strategy