How I want to interact online

Make it consistent – it’s all so different, some on my account, some email (so many!) Some impossible to find on a huge website, with a search that doesn’t work (and in fact brings up Google results first!).

Make it easy – find info or how to interact is confusing and the language doesn’t help. I was trying to pay my mum’s Caroline the other day, try it, not easy!

Make it two way- tell me how ling something’s going to take, what or when I will hear, and let me see my interactions with you on my account so I or you can post messages, managing my expectations and saving us both time and money.

Keep it up to date. So many pages and not with a simple ‘last updated note like nhs.

I don’t want to call or email – I want simple, consistent and two way services online.

1 thought on “How I want to interact online

  1. Thanks for these comments, they’re very helpful. We will most definitely be making signficant improvements to the council’s website and digital services. including making them more coherent and consistent

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