not everyone can do digital

Some people need support or can’t do things online, and its not always easiest to use a digital service. Being told to do stuff online can feel unhelpful and block us from using services.

1 thought on “not everyone can do digital

  1. Thank you – this is true, and something that many people have raised which illustrates the strength of feeling on this issue. We agree and will ensure that we establish a clear principle going forwards that all services must remain available in non-digital channels, and that there must be assistance available to help people use the digital service.

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