This page explains how we collect and use information, and how we protect your privacy.
The information we collect
You do not have to provide any personal information in order to browse this website. We will collect personal information about you when you subscribe to services on our website that require you to enter your personal details in order to create a user name and password. Your personal information is used to enable us to verify you are a subscriber and to deliver the online services to you.
In addition to your personal information, when you use our website, we may collect tracking information such as your browser type, the type of operating system you use, the name of your internet service provider and pages visited on the site.
Croydon Council obtains this information by using technologies, including cookies, to increase the functionality and user-friendliness of our website and to better tailor our website to your needs. For example, we may want to know how long the average visitor spends on our website or which pages get the most attention. Information such as this will only be used in aggregate form and does not identify you personally.
How your information is used
We collect information on our website visitors for a variety of purposes, including to reply to your enquiries more efficiently through the services we provide. We also use information in aggregate form (your individual details cannot be identified) to audit usage of the site.
Any personal information you give us will be stored so that we can provide you with a more personalised service. We will only use this data to identify you.
Information that you supply in connection with the provision of a product or service, or a job application will be treated in confidence and in accordance with the principles of the Data Protection Act.
If you sign up to receive email updates from us, we will use the information you give us to provide the service(s) you have requested only. If you inform us that you wish to cancel your details will be deleted from our records.
How we share information with third parties
Croydon Council does not sell or pass on your personal information to others.
When you visit our website, we may store some information on your computer. This information will be in the form of a ‘cookie’ or similar file and can help us in many ways. For example, cookies allow us to tailor a website to better match your interests and preferences. With most internet browsers you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored.
The web statistics package we use on our site, Google Analytics, sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast. The following cookies are set by Google Analytics:
|Cookie Name||Expiration Time||Description|
|_ga||2 years||Used to distinguish users.|
|_gid||24 hours||Used to distinguish users.|
|_gat||1 minute||Used to throttle request rate.|
|comment_author_[hash], comment_author_email_[hash], comment_author_url_[hash]||1 year||Used to store your details when you post a comment, to save you re-entering these details|
For further details on the cookies set by Google Analytics, please refer to the Google Analytics documentation.
Some additional cookies may be set for analytics and tracking purposes by third party services which host content we embed in this site, such as YouTube. You should refer to the privacy policies of those services for more details of how your data is used:
How to reject or delete these cookies
Further information on how to prevent cookies from being stored on your computer can be found on All about cookies website under the ‘manage cookies’ section.
You have the right to ask us at any time not to contact you, or to change your preferred methods of contact for marketing purposes.
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.
Protection of your personal data
We are committed to keeping your information as secure as possible. We also use additional methods to secure sensitive information about your activities with us. Every employee that works for Croydon Council has to follow a strict confidentiality procedure and privacy standards.
Withdrawing your permission
You may, at any time, withdraw your permission for Croydon Council to use your personal information for the purposes of sending you information about products or services. You can do this by contacting Croydon Council via our main website: https://www.croydon.gov.uk/contact-us/online
Third party and user generated content
User-submitted material (such as users’ comments) on this website is the copyright of its author. By submitting material, users grant this website and the publishers of documents via this service the right to reproduce, edit, publish and broadcast it. This right is non-exclusive, and users are not prevented from reusing their own submitted material elsewhere. Users retain copyright in their work, and may not reproduce other users’ submitted material without their explicit permission.