Use technology to improve the time it takes to respond to queries. If you want more people to want to live or/and work in Croydon. Make sure those who are living and/or working there are happy with your services. Being able to submit applications for housing benefits, with us receiving acknowledgements and actual responses would be nice! It will show us that live and/or here that the council actually care about us! And are not just enjoying our tax money.
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